Our Member Pledge describes what you can expect from us; we might not always get it right- we’re only human, but we’ll try to ensure that we deliver our service in the most efficient way and to provide the best possible value for money for our members.
From the first cheery greeting when you step into the club, to answering a question about using a particular piece of equipment, to offering nutritional support, our team is here to cheer you on.
And as well as being friendly and welcoming, every member of our Fitness Team has a nationally recognised fitness qualification, so you can rest assured you’re in safe hands.
We offer a free group orientation to all new members aimed at introducing you to the club and all the services and programmes that we offer. The session will be run by a qualified member of the fitness team and will include information on the equipment and its safe and effective use.
You’ll have access to MYLA throughout your membership which provides access to a full group fitness timetable and preferential booking for your favourite classes, the chance to create a personalised gym programme with Programme Finder, how-to videos and much more!
We’re also passionate about providing great facilities here at LA fitness and our swimming pools are no exception; from backstroke to butterfly, you can swim yourself gorgeous in our sparkling clean pools.
We’ve teamed up with the Amateur Swimming Association (ASA) and Community Swimming Ltd to provide ASA Swim Schools at LA fitness, open to everyone. So you can feel confident that you, or your child, are being expertly taught by a fully qualified Coach following the ASA National Plan for Teaching Swimming.
And if that wasn’t enough, there’s a selection of Group Fitness Classes available in the pool, to really get your heart rate going!
A full swim timetable for each club can be viewed via your chosen clubs webpage.
You may bring guests to the club. Your friends will be required to pay a guest fee, details of which are available within your chosen club.
We may need to restrict guest admission at certain peak times. To ensure we can accommodate your guests, please call your club in advance to make an appointment.
We aim to give you everything you need to achieve success and be the best that you can be. If you select The Achieve Package when you join, you’ll be given a Personal Training Achieve session which includes a full health and fitness check with a 1-2-1 workout, plus follow up session to review and update your programme when you’re ready.
We’ll also give access to MYLA for health and fitness advice, nutritional support and class bookings, plus access to MYLA Rewards, our exclusive discount and rewards site.
This is all on top of a high security padlock to keep your belongings secure, and 3 months free membership to Weight Loss Guru giving you the motivation and behavioural tools to get you into the fitness habit – for good.
That’s more value than you can pack in your gym bag.
But we’re not all about the gym. Combining your gym workout with group exercise classes is a great way to keep motivated and see results faster. We’re committed to bringing you a full and varied class timetable, from Zumba to BodyPump™, Yoga to Pilates, there’s a class to suit everyone.
A full class timetable for each club can be viewed via the club pages online.
Member safety and the safety of our team are of the upmost importance to us. That’s why we ensure there’s always a member of our team available who is qualified to administer First Aid.
We regularly check our fire alarms, fire escapes and equipment to ensure everything is in working order and safe for member use.
Circumstances can change from time to time, so we try to be as helpful as possible.
Can’t get to the gym – can we freeze your membership? This will enable you to keep your membership active whilst giving you a bit of time to breath.
Have your finances changed? We have different membership types and it may be possible for you to change to an alternative membership option.
Are you moving? Is there another LA fitness gym close to where you are relocating?
We don’t want to lose you but if cancelling is the only suitable option then please call us for a chat and our Member Services team will be happy to assist you.
If you do wish to cancel, just remember you will need to take into account your notice period which is one full calendar month. You will pay us one more payment but you will still be able to use the facilities until the end of the following month.
For those members who are still within the initial term of their membership, we will make every effort to help. We all know that circumstances change, so we try to be as accommodating as possible. Call our Member Services Team who will be happy to help you.